Service Delivery & Security Lead at RBS
After joining RBS in 2002 as an operations manager in the credit card customer contact centre, Ben secured a Fraud Analysis role within the bank’s ATM business. Since that move into the ATM industry, Ben has delivered a number of significant strategic programs centred on protection of customers, assets, and data, whilst forming strong bonds both on a domestic and global basis – including membership of EAST EGAF. To ensure security and operations management are optimised, Ben has recently assumed the position of overall Service Delivery Lead for the bank’s self service businesses.
Head of Fraud management in BANCOMAT S.p.a
Under her responsibility there are the activities of monitoring and controlling the provision of services related to the use of the BANCOMAT® and PagoBANCOMAT® BANCOMAT Pay® brands, the riskiness of the processes and products of the entire scheme the activities of analysis, prevention and detection of the fraudolent phenomena in Italy.
Captain, National Gendarmerie
Guillaume Bourez joined the Gendarmerie nationale in 2011 and has been working during 4 year as investigation team leader at the criminal investigation department in Besançon. He mainly dealt with organized property crimes and drugs trafficking. His current job is in the central office fighting against mobile organized crime (OCLDI) in Paris as international relations team leader. He has a Master´s degree in public law.
Development Director, EAST
Rui is an independent Consultant in Risk and Fraud Management and a Development Director at EAST where he also chairs the EAST Payment Task Force
Operational Risk Manager, ING
Otto de Jong is working as an Operational Risk Manager at ING Domestic Bank the Netherlands within the Fraud and Security area.
Risk Director, MMA
Nikolai has been engaged in electronic payments security for more than 17 years in Russia. His service and extensive experience in the field of cyber security has helped the law enforcement to detain criminal individuals and groups of hackers, involving those with international outreach. Nikolai has been among the authors of the National anti-money laundering program and software solution developers who designed suspicious transactions monitoring – thanks to the monitoring the bank cards fraud risk has been significantly reduced for a number of Russian banks. He is actively engaged in dialogue with the international bank community and advised on identified risk, including new fraud schemes for issuers and acquirers. Since 2013, Nikolai has been administrator of the Mastercard Members Association Security Forum. Since 2016, he is a Chairman of the Security and Risk Management Committee, Chairman of ATM group.
EAST Executive Director
Lachlan began his career in the British Armed Forces and has managed several commercial security companies
Software Developer, University of Applied Sciences Bingen
Tobias Heckmann achieved a Master of Science in Information Technology at the University of Applied Sciences Bingen and has worked there since then.
Head of SaferCash
Sarah served for 30 years with the Metropolitan Police, spending 18 years tackling serious and organised crime. Joining the Flying Squad, Sarah worked on complex operations as a surveillance firearms officer and investigation officer as a Detective Sergeant and then Detective Inspector, a Tactical Firearms Commander and Post Incident Manager dealing with Police shootings.
On becoming a Detective Chief Inspector Sarah ran covert proactive units investigating the importation and supply of firearms and controlled drugs into the UK. As well as the Organised Vehicle Crime Unit tackling organised vehicle crime in London. Sarah completed the final two years of her Police service as only the second female to be a DCI in the 100 years the Flying Squad has been operating.
After retiring in February 2018, Sarah was appointed as the Head of SaferCash which is part of the BSIA intelligence sharing security Initiative which aims to strengthen the collaborative working between UK Law Enforcement and industry by preventing and detecting the physical crime against Cash In Transit Companies, UK Finance Banking partners and Independent ATM Distributors.
Tobias Wieloch started to work for the German Federal Criminal Police in 2002 and is now a Specialist in Europol’s European Cybercrime Centre
Lieutenant, Guardia Civil
Daniel Zorzo Lopez joined the Guardia Civil in 2004 and has been working during 10 year as investigator in national and regional investigation units, mainly dealing with Organized Property Crimes and Money Laundering. His current job is in the Central Criminal Intelligence Unit (UTPJ) in Madrid as analyst. He is the chief of the section involved in robberies and burglaries in banks, jewelries and houses and has a University degree in Criminology and a Master´s degree in Police Sciences.
Security Manager, EVRY ATM Services
Arnt worked with ATM security and ATM product development (software) over the past 15 years.
Senior Operations Manager
Gregory Singh has a wealth of experience relating to intelligence, investigation and risk mitigation. He is employed at SABRIC (South African Banking Risk information Centre) and leads a team that addresses organised bank and Cash in Transit related crimes. Operational services are rendered to banks, Cash in Transit companies, law enforcement agencies, National Prosecuting Authority in order to mitigate risk and render assistance in the prevention and detection of organised financial related crimes.
Forensic Investigator, National Police Netherlands
Started his career in 1985 at the Royal Dutch Military Police and switched his career in 1993 to the National Police as a forensic investigator.
From 2002 he became a forensic police- expert regarding explosives and explosions and took part on different investigations in the Netherlands and abroad.
In 2013 he was asked to join the National Forensic Investigation Team regarding the ATM attacks. A national police investigation team, which gathers forensic and human information and gives direction on the investigation, based on all the forensic evidence found on the crime scenes.
Director Cross Industry Software Security, Diebold Nixdorf
Having worked for various software houses throughout European, Terence joined Wincor Nixdorf as a Senior Product Manager – Software Architect for their middleware Payment portfolio. After preforming this task for several years, Terence was invited to join the then newly formed software security business area delivering security solution and consulting services for financial and retail sectors. During this time Terence also spearheaded Wincor Nixdorf PCI PA – DSS compliancy programs together with all other software compliancy s industry bodies.
Since the merger of Wincor Nixdorf and Diebold Inc. Terence has been working as Director Cross Industry Software Security focusing on consulting – advising financial institutes and retailer alike with regards to Cybersecurity and Fraud prevention – Detection.