Service Delivery & Security Lead at RBS
After joining RBS in 2002 as an operations manager in the credit card customer contact centre, Ben secured a Fraud Analysis role within the bank’s ATM business. Since that move into the ATM industry, Ben has delivered a number of significant strategic programs centred on protection of customers, assets, and data, whilst forming strong bonds both on a domestic and global basis – including membership of EAST EGAF. To ensure security and operations management are optimised, Ben has recently assumed the position of overall Service Delivery Lead for the bank’s self service businesses.
Head of Fraud management in BANCOMAT S.p.a
Under her responsibility there are the activities of monitoring and controlling the provision of services related to the use of the BANCOMAT® and PagoBANCOMAT® BANCOMAT Pay® brands, the riskiness of the processes and products of the entire scheme the activities of analysis, prevention and detection of the fraudolent phenomena in Italy.
Captain, National Gendarmerie
Guillaume Bourez joined the Gendarmerie nationale in 2011 and has been working during 4 year as investigation team leader at the criminal investigation department in Besançon. He mainly dealt with organized property crimes and drugs trafficking. His current job is in the central office fighting against mobile organized crime (OCLDI) in Paris as international relations team leader. He has a Master´s degree in public law.
Development Director, EAST
Rui is an independent Consultant in Risk and Fraud Management and a Development Director at EAST where he also chairs the EAST Payment Task Force
Operational Risk Manager, ING
Otto de Jong is working as an Operational Risk Manager at ING Domestic Bank the Netherlands within the Fraud and Security area.
EAST Executive Director
Lachlan began his career in the British Armed Forces and has managed several commercial security companies
Software Developer, University of Applied Sciences Bingen
Tobias Heckmann achieved a Master of Science in Information Technology at the University of Applied Sciences Bingen and has worked there since then.
Head of Strategy and External Relations, LINK
Graham’s role includes strategic initiatives like interchange, as well as external relations, public affairs, fraud management and physical ATM crime
Security Manager, EVRY ATM Services
Arnt worked with ATM security and ATM product development (software) over the past 15 years.
Head of SaferCash
Tobias Wieloch started to work for the German Federal Criminal Police in 2002 and is now a Specialist in Europol’s European Cybercrime Centre
Lieutenant, Guardia Civil
Daniel Zorzo Lopez joined the Guardia Civil in 2004 and has been working during 10 year as investigator in national and regional investigation units, mainly dealing with Organized Property Crimes and Money Laundering. His current job is in the Central Criminal Intelligence Unit (UTPJ) in Madrid as analyst. He is the chief of the section involved in robberies and burglaries in banks, jewelries and houses and has a University degree in Criminology and a Master´s degree in Police Sciences.